At SAPI, we make every effort to ensure that our customers receive the highest level of service and are treated with fairness. However, there may be occasions when the service you receive does not meet our mutual expectations.
If you are dissatisfied with any aspect of our service, please do inform us. We value your feedback, as it allows us to rectify any shortcomings and enhance both our product and service.
For Unregulated Products:
How to reach us with a complaint?
Just drop us an email at: [email protected]
Address: Senna Building, Gorsuch Place, London, E2 8JF, United Kingdom
What info do we need from you?
We will strive to address your complaint promptly. To assist us in doing so, kindly provide the following information when reaching out to us:
Your complete name
Your contact number
Your business name
The email address registered with us
Specifics regarding your complaint, along with any relevant documents you'd like to include.
What occurs after I've submitted my complaint?
We will send you an acknowledgment of your complaint within three business days.
We will strive to resolve your complaint within four weeks, whenever feasible.
In the event that we cannot resolve your complaint within four weeks, we will provide regular updates on our progress and contact you if we need additional information regarding the complaint.
Our Final Response will be issued within eight weeks of receiving your complaint. This response will include our findings and any corrective measures we have implemented as a result.
Remember, we usually can't re-review a complaint once we've given a resolution unless there's some new info or evidence.
Am I able to take my complaint to the Financial Ombudsman Service?
For unregulated product, the Financial Ombudsman Service will not be able to consider complaints about our services. While the Financial Ombudsman Service cannot mediate in disputes involving SAPI, we are committed to thoroughly examining and resolving your complaint in an equitable and transparent manner.
If you choose to submit a complaint, please provide us with as much information as possible. This will assist us in assessing whether any issues have arisen and in determining the necessary steps to rectify them.
We're here to make things right, so let us know!
For Regulated Products:
How to reach us with a complaint?
Just drop us an email at: [email protected]
Address: Senna Building, Gorsuch Place, London, E2 8JF, United Kingdom
What info do we need from you?
We will strive to address your complaint promptly. To assist us in doing so, kindly provide the following information when reaching out to us:
Your complete name
Your contact number
Your business name
The email address registered with us
Specifics regarding your complaint, along with any relevant documents you'd like to include.
What occurs after I've submitted my complaint?
We will send you an acknowledgment of your complaint within three business days.
We will strive to resolve your complaint within four weeks, whenever feasible.
In the event that we cannot resolve your complaint within four weeks, we will provide regular updates on our progress and contact you if we need additional information regarding the complaint.
Our Final Response will be issued within eight weeks of receiving your complaint. This response will include our findings and any corrective measures we have implemented as a result.
Remember, we usually can't re-review a complaint once we've given a resolution unless there's some new info or evidence.
Am I able to take my complaint to the Financial Ombudsman Service?
For regulated product, you can take the complaint with the Financial Ombudsman Service. For more information about how you can make the complaint, please refer to this link.