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What is phishing and how to recognise it?

  • Updated

At SAPI, we take online security very seriously. We want to help you protect your personal information and avoid falling prey to phishing scams.

Phishing scams typically involve fraudsters posing as SAPI and trying to trick you into giving them your valuable personal information. These scams can come in various forms, such as emails, letters, text messages, or even phone calls.

To help you identify genuine SAPI communications, please note that our email communications will always come from an "" domain name. If you notice any variations or misspellings in the domain name, this could indicate that the communication is a phishing attempt.

It's important to remember that fraudsters can also falsify the "from" address to make it look like it's coming from a legitimate SAPI address. So, please always be vigilant and careful.

To further protect yourself, please note that SAPI will never ask you to verify your username and password over the phone or by email. We'll also never ask you to disclose personal or payment information via email unless it's necessary to verify incomplete or incorrect payment information.

In our communications, we always address our customers by name and won't begin with generic greetings like "Dear Customer" or "Dear Valued Customer." Additionally, we typically don't send links unless they're in response to a specific question from our Customer Relations team or part of an automated investor sign-up email or SAPI promotion.

We hope these tips help you identify and avoid phishing scams. If you ever receive any suspicious communication, please don't hesitate to contact us immediately.

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