4 minutes Documents and Verification

Throughout your advance and after repayment, you may need various statements and letters from SAPI for your records, accountant, or other purposes. This guide explains what you can request and how to get it.

What it is:
A summary of your advance activity for one calendar month, showing opening balance, all collections, and closing balance.

Automatically sent:
You'll receive monthly statements via email around the 1st of each month.

Request previous months:
Email [email protected] with subject "Statement Request - [Account Reference]"

Specify:
- Which months you need (e.g., "June, July, August 2025")
- Format (PDF standard, or request CSV/Excel)

Response time: 1-2 business days

What it is:
A final statement showing you've fully repaid your advance, issued after you pay off the balance early or complete natural repayment.

When issued:
Automatically within 5 business days of final payment.

Contents:
- Original advance amount
- Total amount repaid
- Date of final payment
- Confirmation that balance is £0 and account is settled

Request duplicate:
Email [email protected] if you need another copy.

What it is:
A summary of all advance activity during a tax year (6 April - 5 April in UK) for your accountant or tax return.

When to request:
After the tax year ends (e.g., request FY 2024/25 summary in May 2025).

Contents:
- Total advance amount received during year
- Total repaid during year
- Outstanding balance as of 5 April
- Total fees/interest paid (if any)

How to request:
Email [email protected] with subject "Annual Summary Request - Tax Year [2024/25]"

Response time: 3-5 business days

What it is:
A current statement of your outstanding balance as of a specific date.

When you might need it:
- For accountant (audit or financial statement preparation)
- For another lender (applying for additional financing)
- For legal purposes
- For your own records

How to request:
Email [email protected]: "Please provide an outstanding balance letter for [Business Name], account reference [ref], as of [date]."

Response time: 1-2 business days

What it is:
A formal quote for paying off your advance early, showing the exact amount to settle and payment instructions.

How to request:
Email [email protected] or call +44 20 3868 4990: "Please provide an early settlement quote for account [reference], settlement date [date]."

Contents:
- Current outstanding balance
- Early settlement discount (if applicable)
- Total settlement amount due
- Payment instructions (bank account, reference)
- Quote validity period (usually 7 days)

Response time: 1-2 business days

What it is:
A letter addressed to your accountant or financial advisor explaining your SAPI advance, terms, and current status.

When you might need it:
- Annual audit
- Tax return preparation
- Financial statement preparation
- Due diligence for investors or other lenders

How to request:
Email [email protected]:

"Please provide a letter for my accountant regarding my advance. Details:
- Accountant name: [Name]
- Accountant address: [Address or email]
- Information needed: [Advance terms, outstanding balance, repayment history, etc.]"

Response time: 3-5 business days

What it is:
Confirmation that you've successfully repaid your advance, for use with other lenders, credit reference agencies, or your records.

When issued:
After full repayment (settlement or natural completion).

Contents:
- Advance amount and date funded
- Total repaid and date of final payment
- Confirmation of zero outstanding balance
- Confirmation of no defaults or arrears (if applicable)

How to request (if not automatically sent):
Email [email protected] with subject "Proof of Repayment Letter - [Account Reference]"

What it is:
A duplicate of your signed Payment-linked Advance Agreement.

How to request:
Email [email protected] with subject "Agreement Copy Request - [Account Reference]"

Response time: 1-2 business days

Note: Check your DocuSign emails first—your signed agreement should be there.

Email to: [email protected]

Subject line: "[Type of Document] Request - [Account Reference]"

In email, include:
- Your business name
- SAPI account reference
- Which document(s) you need
- Date range (for statements)
- Purpose (optional but helpful, e.g., "for tax return," "for accountant audit")
- Preferred delivery method (email usually, postal if needed)

Example:

Call: +44 20 3868 4990

Ask for:
"I need [specific document] for my account [reference]. Can you send it today?"

Phone is best for:
- Same-day settlement quotes
- Urgent balance letters
- Clarification on what documents are available

Write to:
SAPI Group Limited
Senna Building, Gorsuch Place
London E2 8JF
United Kingdom

Include:
- Your business name and account reference
- Which documents you need
- Return address (where to send documents)
- Signature (to verify identity)

Processing time: 7-10 business days (includes postal time)

Format: PDF attachment

Delivery time:
- Simple requests (statement, balance letter): 1-2 business days
- Complex requests (annual summary, accountant letters): 3-5 business days

Check spam folder if you don't receive within expected timeframe.

Format: Printed on SAPI letterhead

Delivery time: 5-7 business days after request processed (UK standard post)

Tracked post available: Request tracked delivery for important documents (may incur postal charge).

For year-end accounts or tax returns, your accountant typically needs:

From SAPI:
- Monthly statements for the tax year
- Annual summary
- Outstanding balance letter (as of year-end date)
- Copy of the advance agreement

From you:
- Bank statements showing collections
- Advance funding confirmation
- Purpose of funds (for capital allowances or expense treatment)

Not tax advice (consult your accountant):

Advance received:
Not taxable income (it's a liability, not income)

Repayments:
Not tax-deductible as "loan repayments" (this is purchasing future receivables, not a loan)

Cost of financing (factor rate fee):
May be tax-deductible as a business expense—consult your accountant

Your accountant will advise on how to properly account for payment-linked advances in your financial statements and tax returns.

If you need SAPI to send information directly to a third party (accountant, solicitor, another lender):

Authorization required:

Email [email protected] with:
- Subject: "Third Party Disclosure Authorization - [Account Reference]"
- Third party name and contact details
- What information they need
- Your explicit authorization: "I authorize SAPI to disclose [specific information] to [third party]"
- Your signature (typed name in email or attached signed letter)

SAPI will:
- Verify the request came from you
- Send the information directly to the third party
- CC you on the communication

Q: Is there a fee for requesting documents?
A: No. Standard documents (statements, balance letters, settlement quotes) are provided free of charge. Postal delivery may incur a small charge for tracked/recorded delivery.

Q: How quickly can I get a document if it's urgent?
A: Call +44 20 3868 4990 for same-day delivery (if requested before 2pm on a business day). Most documents can be emailed within hours if urgent.

Q: Can SAPI send documents directly to my accountant?
A: Yes, with your written authorization. See "Requesting Letters for Third Parties" above.

Q: What if I need a document in a specific format (e.g., Excel instead of PDF)?
A: Request your preferred format when contacting SAPI. We can provide statements in PDF, CSV, or Excel format.

Q: How far back can I request statements?
A: From the date your advance was funded to present. After repayment, statements are available for 6-7 years (regulatory retention period).

Q: Can I request statements more frequently than monthly?
A: Yes. Request weekly or custom date range statements from [email protected]. There's no limit on frequency.

Q: What if SAPI requests documents from me?
A: Respond promptly. SAPI may request updated bank statements, financials, or information if your circumstances change or for forbearance reviews. See "Documents We Need from You" article.

Request statements: [email protected]
​Urgent document needs: +44 20 3868 4990
​Accountant letters: [email protected]
​Settlement quotes: [email protected] or +44 20 3868 4990

Email: [email protected]

Phone: +44 20 3868 4990

Business Hours: Monday-Friday, 9am-5pm GMT