4 minutes Managing Your Advance
Overview
SAPI sends monthly statements via email showing your advance details, current balance and repayment history. This guide explains how to access and understand your account information.
Monthly Statements Sent via Email
After your advance is funded, you'll automatically receive monthly statements sent to your registered email address at the beginning of each month
Check your inbox (and spam folder) for emails from SAPI.
Understanding Your Monthly Statement
Your monthly statement includes:
Statement Header
Your business details and SAPI account reference
Statement period (e.g., "1 April 2025 - 30 November 2025")
Summary Section
Total settlement amount
Total collected during the statement period
Remaining balance
Repayment progress in terms of percentage
Minimum Monthly Payments
This part shows total amount received for each calendar month since the advance start and shortfall for any given month if any.
Repayment History Details
Each entry in this part shows:
- Date: Day when card sales occurred
- Card Sales: Total card payments processed that day
- Collection Amount: Percentage collected based on those sales
- Balance After: Outstanding balance after that collection
How to Request
Email: [email protected]
Phone: +44 20 3868 4990
Frequently Asked Questions
Q: How often will I receive statements?
A: Monthly statements are sent via email at the beginnig of each month. Your statement shows all repayment history.
Q: I see a collection I don't recognise—what should I do?
A: Check your statement for the "Date" to see which day's sales it relates to. If you still believe it's incorrect, contact [email protected] immediately with the specific transaction date and amount.
Q: Can I share my statements with my accountant?
A: Yes. Forward the monthly statement emails to your accountant, or request duplicate copies from [email protected] to send directly to them.
Need Help?
Email: [email protected]
Phone: +44 20 3868 4990
Business Hours: Monday-Friday, 9am-5pm GMT