How can we help?
SAPI will initiate a debit from your SAPI-linked bank account for all repayment dues. But it depends on the situation. To learn more, please see the information below.
I sold/closed my business, what happens next?
If you've sold your business before the loan is paid off, the loan will still need to be repaid. We want to make sure you have the best understanding of your situation, so please get in touch with SAPI Support as soon as possible. Also, ...
What happens if my loan matures but I still have an outstanding loan balance?
In case you still have an unpaid loan balance by the maturity date mentioned in your loan agreement, SAPI will proceed to debit the remaining amount from your SAPI-linked bank account. Hope this helped! If you have any further questions ...
Who can I contact if I have questions about my minimum payments?
Don't worry, we're here to assist you! If you encounter any problems with your upcoming payment, please reach out to SAPI Support at least five business days before your minimum payment due date.
Can I change the repayment rate?
Unfortunately, no. The percentage of daily sales employed for the loan repayment remains constant until you have entirely settled the loan. This method is designed to help your business stay on track to make payments on time.
If I have a minimum payment due, what happens if I make a payment on the same day?
In the event that you submit a payment on the same day that your minimum payment is debited, the debited funds will be utilised to settle the overdue balance, while the payment you initiated will be applied to the remaining loan balance....
What happens if my sales don’t cover my minimum payment?
If that happens, don't worry - SAPI will automatically initiate a debit for the remaining minimum payment from your SAPI-linked bank account. If you have any questions or need help with anything related to your loan, don't hesitate to ge...
What happens if I just make my minimum payment?
If you decide to only make the minimum payment of 1/18th of your initial loan balance every 60 days, it will take you 18 months to pay off half of your total loan balance. The remaining balance will be due on the loan maturity date, whic...