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Information Requested by SAPI Loans FAQs
If additional information about you or your business is required by the SAPI Loans team, we’ll reach out through your online SAPI Dashboard and via email. Here, you’ll find steps on how to upload the requested documents.
Why haven’t I received a decision after three business days?
As a standard procedure, we aim to inform you of your application status within one to three business days. However, if you do not receive any update within this period, it could mean that we require additional information from your end....
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How long does the application review process take?
After submitting all the necessary information, our SAPI Loans Team will be able to assess your application. Typically, you will receive an update on your application status within one to three business days. We encourage you to keep an ...
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Can I upload my documents through my mobile device?
We are pleased to confirm that our system supports document uploads via iOS and Android devices when using a compatible web browser such as Safari or Google Chrome. If you encounter any issues with uploading documents using your mobile d...
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How do I upload my documents?
To upload the requested documents, you can access the link provided in your email or SAPI Dashboard. If you cannot locate the link in your inbox, please check your spam or junk folder. Here are the steps to follow to upload your document...
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What documentation are acceptable for submission?
We primarily rely on partnerships to acquire the necessary documentation and information to offer you a loan. However, in order for us to conduct our own verification checks during the application process, we kindly request that you uplo...
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How long do I have to complete the information request?
We understand that providing all the necessary information can take some time. Therefore, we want to make sure you have enough time to complete the information request. You will have until the date specified in the email notification to ...
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What if I don’t have all the requested information?
We understand that gathering and submitting information for your loan application can be time-consuming and sometimes challenging. However, we require all requested information to ensure that we can make an informed decision about your l...
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Why do you need this information when I didn’t have to provide it in the past?
We understand that providing additional information may seem frustrating or unnecessary, but it's an important part of our process to ensure the security of our lending process and the protection of our customers' identities and business...
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Why do I need to submit additional information?
We're glad you've chosen SAPI Loans to help fund your business! Sometimes, we may need additional information from you in order to verify your identity or business, so we can process your application smoothly and quickly. This is a stand...
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