What can I expect from my account manager? How can I contact them?

At SAPI, we believe that excellent customer service is the foundation of our business. That's why we assign a dedicated account manager to each of our customers, who will be your main point of contact and available to help you with any q...

By SAPI Team

• 06 March 2023 10:35

How do I close my account?

We understand that circumstances can change, and you may need to close your SAPI account. To do so, you must first fully repay your outstanding loan balance. Once your loan is paid in full, we will automatically close your acco...

By SAPI Team

• Updated 07 March 2023 08:27

How do I unsubscribe from SAPI emails?

We understand that sometimes you may receive too many emails from us, and we want to make it easy for you to manage your email preferences. If you wish to unsubscribe from our emails, simply scroll to the bottom of any email and click on...

By SAPI Team

• Updated 07 March 2023 08:34

I can't login to my SAPI account

We understand how frustrating it can be when you can't log in to your account. But don't worry, we're here to assist you every step of the way! 😊 Firstly, it's important to check that you have a fully registered account on our website an...

By SAPI Team

• Updated 07 March 2023 08:35

How do I create an account on SAPI?

Creating a SAPI account is a quick and easy process. Here are the steps to follow: Step 1: Visit our Sign up page. Step 2: Fill in the required information. Step 3: Review SAPI's Terms of Use and Privacy Policy and tick the "I agree" bo...

By SAPI Team

• Updated 07 March 2023 08:36

How do I update my account information or delete my account?

How do I update my phone number? Keeping your contact information up-to-date is important and easy to do. Within your SAPI account, you can add a primary/default phone number and additional phone numbers. 1. Click or tap your profile ico...

By SAPI Team

• Updated 07 March 2023 08:33

How do I reset my password?

We've all been there. Forgetting a password is a common issue and we're here to help you out! To reset your SAPI password, simply follow these steps: On the login screen, click Forgot your password? and enter the email address associate...

By SAPI Team

• Updated 07 March 2023 09:16

How to upload/change profile picture on SAPI?

Adding a profile picture on SAPI is a great way to personalise your account. To update your profile picture, simply follow these steps: Log in to your SAPI account. Click on your profile icon, located in the top right corner of the scre...

By SAPI Team

• Updated 07 March 2023 09:19