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How can I keep my account secure?

  • Updated

We take the security of your account and information seriously, and we want to make sure that you feel confident in your account's safety. Here are some tips to help you keep your account secure:

Multi-factor authentication

We use multi-factor authentication to verify your identity when you log in from a new location or make changes to sensitive account information. This may include entering a security code sent to your phone or email, or verifying some of your account details. If we detect any suspicious activity on your account, we'll send you an account alert. If you suspect that someone else has accessed your account without your permission, it's important to update your password immediately.

Password strength

We have certain password rules in place on SAPI to ensure that your account is secure:

  • Your password can't be too similar to your other personal information (e.g. if your email is, or if your name is "Peterson", then the password containing "Peterson" is not valid.
  • Your password must contain at least 8 characters and at least a capital letter, a number, and a special character (ex: #, $, , !).
  • Your password can't be a commonly used password. Security experts have a dictionary with a list of about 2,000 most commonly used passwords. If your password matches any of them, we recommend you change your password.
  • Your password can't be entirely numeric.

Beyond this, the password you use for your SAPI account should be different from the passwords you use for other websites, like your email, bank account, or social media. That way, if one of your other accounts is compromised, it's less likely to impact your SAPI account.

You can learn how to update your password here.

If you have any questions or concerns about keeping your account secure, please don't hesitate to reach out to us. We're always here to help!

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