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Why was the amount debited from my linked bank account different than my repayment?
Why was the amount debited from my linked bank account different than my repayment?
Tu Duong avatar
Written by Tu Duong
Updated over 11 months ago

At SAPI, we utilize direct debit to collect your minimum monthly repayment for your convenience. It's important to understand that if there are pending repayment funds from your daily sales, we'll first use those funds to cover your repayment. Only if the pending funds are insufficient to cover the entire repayment will we proceed to debit your linked bank account for the remaining balance.

Please be assured that we only initiate a debit from your bank account when the pending funds are not enough to cover the repayment. We strive to provide you with a transparent and smooth repayment experience. If you have any further questions about the repayment process or any other aspects of our loan offerings, our dedicated team is here to assist you. Don't hesitate to reach out – your satisfaction is our top priority.

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